Last updated: 3 November 2026
These terms are a contract between you and J M Mehta Travel & Tour Co Pvt Ltd. This is an electronic record under the Information Technology Act, 2000 and needs no signature.
These terms are an agreement between you and J M Mehta Travel & Tour Co Pvt Ltd ("Tratwo", "we"), No. 44, 2nd Floor, Oasis Industrial Complex, Nehru Road, Vakola, Santacruz East, Mumbai 400055. By creating an account or using Tratwo you accept them. If you do not accept them, please do not use Tratwo. Our Privacy Policy and Cancellation and Refund Policy are part of these terms.
You must be 18 or older and able to enter a contract under Indian law. A parent or guardian can add child profiles to their own account (see the Privacy Policy). You are responsible for what happens on your account. Sign in is by an emailed code, so keep your email account secure and tell us at once if you think someone else has used your account.
Tratwo helps you save travel ideas, plan trips and share them with companions. Features include wishlists, itinerary planning, group trips, a passport and documents vault, WhatsApp and Instagram saving, alerts, and a points programme. Some features need a paid plan. Plan details and prices are shown in the app and may change for future purchases.
Itineraries, tips, summaries and place details are produced partly by AI and partly from public sources. They can be incomplete, out of date or wrong. Opening hours, prices, visa and entry rules, health and safety conditions and transport times must be checked with the official source before you rely on them. For these features Tratwo is a planning aid. It is not a visa adviser, insurer or source of medical or legal advice.
You keep ownership of what you save, upload and write ("your content"). You give us a limited licence to store, process and display it, and to send it to the services listed in the Privacy Policy, only to run Tratwo for you and the people you share it with. You confirm you have the right to save and share what you add. Do not add anything that is illegal, infringes someone else's rights, or that you do not have the right to share.
Content you share with a group or by link can be seen by the people you share it with. Removing it later does not remove copies they already took. You agree to compensate us for losses caused by content you add that you had no right to add.
When you save a link, reel or post, we keep your own copy of the details we read from the public page (title, caption, place names) to build your wishlist. The original remains the property of its owner and its owner's terms apply. Using Instagram or WhatsApp with Tratwo is also subject to Meta's terms.
If you create or join a group trip or wishlist, other members can see what is in it and the person who added each item. The creator can remove members. You agree to treat other members' information with respect and to use it only for the trip.
Tratwo hosts content that users add. If you believe something on Tratwo is unlawful or infringes your rights, write to the Grievance Officer (section 18) with the link, what is wrong and why. We will review it and act as the law requires, which may include removing it.
Points are a loyalty benefit, not money. They have no cash value, cannot be transferred or sold, and cannot be refunded. We may change how points are earned or used, and we may correct or reverse points earned by error, abuse or fraud, including points earned by saving and deleting items repeatedly. Points do not expire while your account is active.
Paid plans and one time services (such as Plan My Trip) are priced as shown at checkout, in rupees, and paid through Razorpay. Prices include or exclude taxes as shown at checkout. Annual plans renew automatically unless you cancel before the renewal date. We send a reminder before each renewal, and you can cancel in the app at any time. Cancelling is as easy as signing up.
When you ask us to arrange travel, we act as an intermediary between you and the airline, hotel or other supplier. For a single flight, hotel or other service, the contract for the travel service is between you and that supplier, and the supplier’s own terms apply to that booking. If you ask us for a trip or a package that combines services, section 11 explains who delivers what and what we are responsible for. A booking is confirmed only when we confirm it. Our convenience fee on bookings is 5% of the booking value, and it is shown before you pay. Quotes are valid for the period stated on them, and we pay the supplier on your behalf from the amount you pay us. Refunds and cancellations are covered by the Cancellation and Refund Policy.
This section applies when you ask us to arrange a flight, a hotel, transport or a package that combines them, for example a flight and a hotel, or a hotel and a local taxi.
Who delivers what. We arrange and book each part for you, but the airline, hotel, transport provider or other supplier delivers its own part. The airline delivers the flight, the hotel delivers the stay, and the transport provider delivers the ride. Your quote and booking confirmation name the supplier for each part.
Supplier terms. Each supplier’s own terms govern its part of the trip, including changes, cancellations, no shows, baggage, check in and refunds. Where those terms and ours differ on cancellations or refunds for that part, the supplier’s terms apply to that part. We show you the main conditions before you pay where we can, and the Cancellation and Refund Policy explains how charges are worked out.
What we do for you. We are responsible for arranging your booking as confirmed, for passing your details to suppliers accurately, and for helping you when something goes wrong. If a supplier changes, delays, cancels or does not deliver a part of your trip, we will help you understand your options, contact the supplier for you, press the supplier for the remedy or refund you are entitled to, and pass on to you any refund, credit or compensation we receive from it, less any non refundable charge shown at booking.
Your details. To book, we have to give your traveller details to the suppliers. Section 4 of the Privacy Policy lists what we share and why.
Responsibility for delivery. A supplier is responsible for delivering its own service and for any difference from what it promised. We are not liable for a supplier’s failure to deliver, except as stated in this section and in section 17.
Do not misuse Tratwo. This includes: attempting to break or probe our security; using bots or scripts to access the service or collect data; abusing points, referrals or free offers; uploading harmful or unlawful material; impersonating someone; or using Tratwo to harass others. We may limit or suspend access to stop abuse.
Tratwo's name, logo, design, software and compiled content belong to us or our licensors. We give you a personal, non transferable right to use the app for your own trips. You may not copy, resell or scrape it.
Tratwo links to and works with services we do not control (airlines, hotels, maps, social networks, payment providers). We are not responsible for their content, availability or conduct.
You can delete your account in the app at any time. Deleting stops your plan, and refunds follow the Cancellation and Refund Policy. We may suspend or close an account that breaks these terms, after telling you where we can. Sections that by nature continue (ownership, liability, governing law) survive closure.
We work to keep Tratwo running but do not promise it will always be available or error free. We may change or stop features, and we may update these terms. For changes that matter, we will tell you in the app or by email before they apply. Continuing to use Tratwo after that means you accept them.
To the extent the law allows, we are not liable for indirect or consequential losses, for losses caused by information you relied on without checking it (section 4), for what suppliers do or fail to do (subject to section 11), or for events outside our control such as natural events, strikes, airline or government action, or failures of networks and services we do not run. Our total liability for any claim relating to a trip or package we arranged is limited to the amount you paid us for that trip or package. For any other claim relating to Tratwo, it is limited to the amount you paid us in the 12 months before the claim.
Force majeure. Neither we nor our suppliers are responsible for a failure or delay caused by something outside reasonable control, such as natural disasters, epidemics, war, riots, strikes, airspace or border closures, government orders, or power, network or system failures. If that happens we will help you rebook, or claim a refund from the supplier as its terms allow, and pass it on to you.
Nothing in these terms limits liability for fraud or wilful misconduct, or any right you have under the Consumer Protection Act, 2019 or other law that cannot be limited by contract.
These terms are governed by the laws of India. Please write to us first so we can try to resolve any issue. The courts in Mumbai have exclusive jurisdiction over disputes, without affecting your right to approach a consumer commission that has jurisdiction over you.
Grievance Officer: Naveen Patkar, J M Mehta Travel & Tour Co Pvt Ltd, No. 44, 2nd Floor, Oasis Industrial Complex, Nehru Road, Vakola, Santacruz East, Mumbai 400055. Email naveen@jmmtravel.net. We acknowledge complaints within 48 hours and resolve them within 30 days. General help: hello@tratwo.com.
If any part of these terms cannot be enforced, the rest stays in force. These terms, with the policies they refer to, are the whole agreement between us about Tratwo. You may not transfer your rights under them. We may transfer ours to a successor of the business. We may send notices to the email address on your account or in the app.