Last updated: 3 November 2026
This page explains how cancellations and refunds work for Tratwo plans and for trips you ask us to book through Tratwo.
You can cancel a plan at any time and it will not renew. Annual plans are not refunded once paid, with one exception for a technical failure in the first 7 days. Plan My Trip is not refunded once your itinerary is delivered. Points are never refunded. Travel bookings follow the supplier's cancellation rules.
| What you paid for | Can you cancel? | Refund |
|---|---|---|
| Annual plan | Yes, any time. It stops renewing | Not refundable. Exception: if a technical fault on our side stops you using the paid features and we cannot fix it, you can ask within 7 days of purchase and we will refund in full |
| Founding rate plan | Yes | Same as the annual plan. If you cancel, you permanently lose the founding rate, and a later subscription is at the standard price |
| Plan My Trip (Rs. 999) | Before your itinerary is delivered | Full refund before delivery. Not refundable once the itinerary is delivered |
| Points | Not applicable | Never refundable, and have no cash value |
| Travel booking made through Tratwo | As the supplier allows | The supplier’s cancellation charges apply. The 5% convenience fee is never refunded |
| Trip or package, for example a flight and a hotel | As each supplier allows | Each part follows its own supplier’s rules. You get back what the suppliers refund, less the non refundable charges shown at booking. Our fee shown at booking is refunded only if we cannot confirm the booking or a supplier cancels it |
Annual plans renew automatically. We email you a reminder before each renewal with the amount and date, and your bank or card network may also send its own notice before the charge. To stop renewal, cancel in the app under Me, then Plan, at any time before the renewal date. If you cancel, you keep access until the end of the period you have paid for. If you are charged for a renewal after you cancelled, tell us within 7 days and we will refund it.
A refund goes back to the person who paid, by the same method they used. If a family or group plan was paid for by one person, only that person can ask for the refund, and a refund ends the plan for everyone on it.
We acknowledge a refund request within 2 business days and give a decision within 5 business days. An approved refund is paid to the original payment method within 7 to 10 business days.
For flights, hotels and other services booked through Tratwo, the airline, hotel or other supplier decides what refund applies and their cancellation charges apply. We pass on any refund we receive from the supplier, after deducting any non refundable charges as shown at the time of booking. Cancel through the app or by writing to us as early as you can, because supplier charges usually rise closer to travel. If we cannot confirm a booking or the supplier cancels it, we refund everything you paid for it, including the convenience fee.
Trips and packages. When your booking combines services, such as a flight and a hotel, each part follows its own supplier’s cancellation rules, and the charges for the trip are the total of what each supplier charges, plus our fee shown at booking. We tell you the main conditions of each part before you pay where we can. If one part is cancelled, changed or not delivered, only that supplier’s rules decide the refund for that part.
What we do when something goes wrong. If a supplier cancels, changes, delays or does not deliver, we will help you with your options, contact the supplier for you and press it for the refund or remedy you are due. We pass on any refund, credit or compensation we receive from the supplier promptly, and within 7 business days of receiving it, less non refundable charges shown at booking.
Write to hello@tratwo.com. For complaints, the Grievance Officer is Naveen Patkar, naveen@jmmtravel.net. We acknowledge complaints within 48 hours and resolve them within 30 days. You may also contact the National Consumer Helpline on 1915 or approach a consumer commission.